Term and Conditions

Last Updated: [Insert Date]

Welcome to LED Downlights Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website leddecorlights.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. General Information

LED Downlights Store specializes in premium LED lighting solutions for homeowners, businesses, and commercial clients. Our product range includes:

• Residential lighting (LED bulbs, downlights, spotlights)
• Commercial lighting (high bay lights, emergency lighting)
• Specialty lighting (bathroom mirrors, garden spike lights)
• Accessories (drivers, controllers, aluminium profiles)

2. User Responsibilities

2.1 Account Information

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Activities

You may not:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Misrepresent your identity or affiliation
• Interfere with the proper functioning of our website
• Resell our products without authorization

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Technical Specifications

Customers are responsible for:

• Verifying product compatibility with existing systems
• Ensuring proper installation by qualified professionals
• Following all manufacturer guidelines for use and maintenance

4. Order and Payment Terms

4.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to accept or decline orders for any reason, including:

• Pricing errors
• Product unavailability
• Suspected fraudulent activity

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments must be made in full before order processing begins.

4.3 Pricing and Taxes

All prices are in USD and exclude applicable taxes, duties, or customs fees. International customers are responsible for any additional charges imposed by their country.

5. Shipping and Delivery

5.1 Processing Time

Orders are typically processed within 1-2 business days after payment confirmation.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95 via DHL/FedEx) – 10-15 business days after dispatch
• Free Shipping (orders over $50 via EMS) – 15-25 business days after dispatch

5.3 Delivery Issues

You must inspect all deliveries immediately. Report any shipping damage or missing items within 48 hours of receipt to [email protected].

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery, provided that:

• Items are unused and in original packaging
• Original receipt is provided
• Return request is initiated within the specified timeframe

6.2 Non-Returnable Items

The following cannot be returned unless defective:

• LED Bathroom Mirrors
• Emergency Lights
• Opened or installed lighting products

6.3 Refund Process

Refunds will be issued to the original payment method within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without permission
• Use our trademarks or branding without authorization
• Reverse engineer or copy our product designs

8. Liability Limitations

8.1 Product Use

We are not liable for:

• Improper installation or use of our products
• Any damages resulting from product misuse
• Incidental or consequential damages

8.2 Website Use

We strive to maintain uninterrupted site access but are not liable for:

• Temporary site unavailability
• Technical issues beyond our control
• Any losses resulting from website use

8.3 Maximum Liability

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

9. Privacy and Data Protection

Your privacy is important to us. All personal information is handled according to our Privacy Policy, which explains how we collect, use, and protect your data.

10. Governing Law

These Terms shall be governed by the laws of the State of Arizona, USA. Any disputes shall be resolved in the courts of Tucson, Arizona.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our site after changes constitutes acceptance of the new Terms.

12. Contact Information

For questions about these Terms or our products:

LED Downlights Store
4210 Saint Clair Street
Tucson, AZ 85701 USA
Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM (MST)