At LED Downlights Store, we take pride in providing premium lighting solutions for homeowners, businesses, and commercial clients worldwide. We want you to be completely satisfied with your purchase of our LED bulbs, downlights, and commercial lighting products. If for any reason you’re not satisfied, our straightforward returns and exchanges policy makes it easy to resolve the issue.

Our Return Policy

We accept returns and exchanges for most products within 15 days of delivery. To be eligible for a return:

  • Item must be unused, in original packaging, and in resalable condition
  • Original receipt or proof of purchase is required
  • Certain products may have specific return requirements (see below)

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged unless defective:

  • LED Bathroom Mirrors (due to custom installation and hygiene considerations)
  • Emergency Lights (safety-critical equipment with special handling requirements)
  • Opened or installed lighting products (including LED downlights and spotlights)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide necessary details using our return request template below
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Package your item securely in the original packaging with all accessories
  5. Ship the item back to our Tucson facility using a trackable shipping method

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear LED Downlights Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Product Name: [e.g., Dimmable LED Downlights – 6 Pack]
  • Reason for Return: [Please specify – wrong item, defective, changed mind, etc.]
  • Preferred Resolution: [Refund / Exchange for (specific product)]
  • Photos of Issue: [Attach if applicable, especially for damaged items]

Please advise on next steps. Thank you for your assistance.

Best regards,
[Your Full Name]
[Your Contact Information]

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable commercial lighting products.

Return Address:
LED Downlights Store
Returns Department
4210 Saint Clair Street
Tucson, AZ 85701
USA

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we approve your return
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear in your account

Note: Original shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective product (such as LED drivers or controllers that don’t function properly):

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We’ll typically send a replacement without requiring return of the damaged item
  3. For high-value commercial lighting products, we may arrange a pickup for inspection

International Returns

For customers outside the United States (excluding some Asian and remote regions):

  • You are responsible for any customs fees, duties, or taxes associated with the return
  • We recommend clearly marking the package as “Returned Goods” to avoid additional charges
  • Refunds will be issued in USD and may be subject to currency conversion rates

Commercial & Bulk Order Returns

For business customers returning bulk orders of LED batten lights, high bay lights, or other commercial lighting products:

  • Contact your account representative for special handling instructions
  • Restocking fees may apply (typically 15% for unopened cases, 25% for opened cases)
  • Custom or specially ordered products may not be returnable

Questions?

Our customer service team is here to help with any questions about returns, exchanges, or our lighting products. Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 8:00 AM – 5:00 PM (MST)

Thank you for choosing LED Downlights Store for your residential and commercial lighting needs. We appreciate your business and are committed to ensuring your complete satisfaction with our products and service.